Platform CapabilitiesFree Exclusive Beta

Engineered for High-Velocity Product Teams.

Every feature in Krend is designed to cut through customer support noise, surface hidden technical debt, and connect feedback directly to engineering output.

Ingestion API

Unified Review Ingestion

Ingest customer reviews asynchronously via our high-throughput REST API (POST /v1/reviews), accepting single submissions or batches up to 500 reviews.

Unified POST /v1/reviews endpoint

Immediate HTTP 202 acknowledgment

Custom JSON metadata telemetry

Defect Triage

Loss-Causing Bug Extraction

Our NLP analysis pipeline extracts recurring technical defects from negative feedback, records occurrence frequencies, and synthesizes actionable impact summaries.

Root-cause & impact summaries

Occurrence frequency tracking

Interactive triage (Open / Investigating / Resolved)

Sentiment & Insights

Actionable Insights & Tagging

Automatically clusters qualitative feedback into praised capabilities, repeated complaint patterns, and prioritized to-fix checklists.

Liked features & praises

Repeated complaint patterns

Relational sentiment tagging (Positive / Neutral / Negative)

Console Metrics

Executive Analytics Dashboard

Monitor real-time feedback volume, inspect bug status distribution, review pending ingestion queues, and track issue resolution velocity.

Aggregated bug counts & KPIs

Sentiment breakdown histograms

Paginated customer review feed

API Management

Developer API & Key Security

Generate scoped API keys with prefix krend_live_ and per-key rate limits to programmatically push customer feedback from your backend.

SHA-256 server-side key hashing

Per-key rate limits (default 60 req/min)

Instant revocation controls

Worker Pipeline

Asynchronous Queue Architecture

Built on BullMQ and PostgreSQL for reliable background execution. Reviews transition reliably from pending to analyzed with automated retry policies.

Decoupled HTTP ingestion & analysis

Atomic job deduplication

Automatic failure recovery & logging

Enterprise-Grade Security & Isolation

Every tenant's customer reviews, bug reports, and AI chat sessions are isolated at the database schema level with independent cryptographic cookie secrets and strict per-tenant rate limits.

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